Terms

Terms of Website Use

Please be aware of these terms and conditions before using our website and read through them carefully.

The following tells you the terms of use for www.conceptprintstudio.co.uk as a guest or regular user. Use of the site includes accessing, browsing or registering to use the site.

By accessing the site you confirm you agree with these terms and will comply with them. If you don’t agree with the terms then please do not access the site any further.

Other Terms

These terms of use refer to the following additional terms which also apply to the use of our website:

Our Privacy Policy which explains how we process and manage any personal data we collect from you or that you provide when you contact us. By using our website you consent to our access to your personal data and use of it, and confirm that this information is accurate. We will not share your personal data with a third party without your prior consent.

Our Cookie Policy which gives details of the cookies on our website.

Our Details

Concept Print Studio’s website, www.conceptprintstudio.co.uk, is owned and operated by Concept Print Studio Limited (‘We’). We are registered as a limited company in England and Wales as company number 15745244. Our registered business address is Unit 11, Level 5 North, New England House, New England Street, Brighton, England, BN1 4GH.

Changes to Website Terms of Use

We may revise these terms of use at any time by amending this page. Please check this page from time to time to take notice of any changes we made, as this is your responsibility.

Website Updates or Amendments

We may update our site from time to time, and may change the content at our discretion. However, please note that any of the content on our site may be out of date at any given time, and we are under no obligation to update it. We would encourage you to address any questions to info@conceptprintstudio.co.uk as we are always happy to help.

We cannot guarantee that our site, or any content on it, will be free from errors.

Accessing the Website

Use of our website is free of charge.

We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. Access to our site is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our site without notice. We will not be liable to you if for any reason our site is unavailable at any time or for any period.

You are responsible for making all arrangements necessary for you to have access to our site.

You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

Your Account and Password

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.

Where our site contains user login functionality, if you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at info@conceptprintstudio.co.uk.

Intellectual Property Rights

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.

You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

No Reliance on Information

The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.

Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up-to-date.

Limitation of Liability

Nothing in these terms of use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our site or any content on it, whether express or implied.

We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

use of, or inability to use, our site; or
use of or reliance on any content displayed on our site.

If you are a business user, please note that in particular, we will not be liable for:

loss of profits, sales, business, or revenue;
business interruption;
loss of anticipated savings;
loss of business opportunity, goodwill or reputation; or
any indirect or consequential loss or damage.

If you are a consumer user, please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any content on it, or on any website linked to it.

We assume no responsibility for the content of websites linked on our site. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.

Viruses

We do not guarantee that our site will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform in order to access our site. You should use your own virus protection software.

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

Linking to Our Website

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link to our site in any website that is not owned by you.

Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.

We reserve the right to withdraw linking permission without notice.

The website in which you are linking must not breach any applicable local, national or international law or regulation and must in all respects be used for lawful purposes.

If you wish to make any use of content on our site other than that set out above, please contact info@conceptprintstudio.co.uk.

Third-party Links and Resources in Our Website

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only.

We have no control over the contents of those sites or resources.

Applicable Law

If you are a consumer, please note that these terms of use, its subject matter and its formation, are governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.

If you are a business, these terms of use, its subject matter and its formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

Contact

If you require further information please contact us at info@conceptprintstudio.co.uk.

This privacy policy sets out how CONCEPT PRINT STUDIO LTD (“we/us/our”) uses and protects any information that you give to us when you use this website. It applies to all instances where we may collect and hold your personal data.

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy was updated in June 2024.

Concept Print Studio’s website, www.conceptprintstudio.co.uk, is owned and operated by Concept Print Studio Ltd. We are registered as a limited company in England and Wales as company number 15745244. Our registered business address is Unit 11, Level 5 North, New England House, New England Street, Brighton, England, BN1 4GH.

For more information about Data Protection, and the General Data Protection Regulation, see the website for the Information Commissioner’s Office.

Depending on the circumstances, we may be a data controller or a data processor of your personal data.

We have a nominated person whom you can contact should you have any queries relating to this policy or your data, either by email at info@conceptprintstudio.co.uk or by writing to us at the above address. Please mark correspondence for the attention of the Concept Print Studio data lead.

We may collect the following information on this website, or otherwise where you may telephone us, contact us by email, when you enter a competition or promotion with us or when you may contact us or inform us of any other matter:

Your name;
Your contact information, including email addresses; and
Demographic information such as postcode, preferences and interests

We may collect details of your visit to our website, including location, traffic, pages visited and general interaction and communication data.

Personal data may be collected through services we provide for you, such as your contact details including name, address, telephone number and email address.

We collect payment information comprising your bank details.

How we collect your data

We collect data principally from the following sources:

From you directly, and from your colleagues in your organisation
Information generated about you when you access our website, such as your IP address

We may purchase data from third parties, including marketing lists, or access publicly available data to help improve our services or our business.

How we use the data we collect

The data we collect helps us to understand your needs and provide you with a better service, in particular:

Internal record-keeping of enquiries and communications from clients
To properly deliver our services to you
To process payments for our services from you
To administer accounts, sales and projects
To comply with contractual obligations we may have with you relating to the delivery of our services
To allow us to review and develop our website to improve its performance and delivery of our services
To conduct periodic market research
To allow us to manage our relationship with you, including managing your queries and responding to communications from you
To analyse website usage statistics
To receive and review job applications, and to communicate with job applicants
To notify you of changes and updates to our website and services
To notify you of information relating to our services, including where you have requested information or where we feel the information will be of interest to you as an existing client or where you have consented to receive such information. Such notification may be sent by, including but not exclusively, direct mail, email, phone, social media and digital channels
To inform you of pricing changes to our services
To comply with legal and regulatory obligations

In particular, we may use your personal data:

Where it is needed in order to satisfy our contractual obligations with you to deliver our services to you
Where it is in our legitimate business interests to do so
To comply with legal obligations
For some direct marketing communications, with consent where required

We do not share any of the personal data we hold with third parties, other than where necessary in the proper delivery of our services, as required by law or any regulatory authorities, and in the operation and administration of our business.

In the event of a sale of our business, we may disclose your information with the party(ies) acquiring its shares subject to the provision of undertakings relating to confidentiality.

How long do we store your data?

We will retain your personal data for as long as you are a client or customer of our business. Your data will be held only for as long as necessary to enable us to perform the functions listed above and for as long as you are a client or customer of our business.

Should you cease to trade with us, or where you are not a client or customer of our business, we may keep your data for a period of up to seven years for research or analytical purposes, or where we are required to retain your data for legal or regulatory purposes.

Keeping your data secure

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect and hold.

Our website, and information received through it, is hosted and backed up on secure servers across multiple sites. Specific measures we take internally to keep your personal data secure within our business include:

Back up of business data
Password protection or encryption of data
Password or passcode protection of PCs and mobile devices
Protection measures for specific software, e.g. password protection and limited access to financial, invoicing and CRM software
Secure storage of paper copies in locked cabinets

Withdrawing your consent

You are entitled to withdraw your consent to, or object to, our processing of your personal data for the purposes stated above. You may also ask us to delete your personal data if there is no reason for us to retain it, subject to our retention of data where required for legitimate business purposes. Please contact us by email at info@conceptprintstudio.co.uk, by telephone on 07532 365487, or via our website.

Withdrawal of consent may prevent us from delivering the services we supply to you and may prevent us from fulfilling our contractual obligations to you.

You may request details of the personal data we hold for you. Please contact us by email at info@conceptprintstudio.co.uk, by telephone on 07532 365487, or via our website.

We will not use your information for marketing purposes. If we wish to use an image or information relating to your personal data or business then we will seek your consent.

Links to other websites

This website may contain links to other websites. However, once you have used these links to leave our site, you should note that we do not have any control over that other website.

We cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should review separately the privacy policies of any third-party website.

When your personal data changes

Please advise us of changes to your personal data so that we can update our records accordingly.

If you have any queries relating to this privacy policy please contact us by email at info@conceptprintstudio.co.uk, by telephone on 07532 365487, or via our website.

Cookie Policy

Our use of cookies on this website

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer or other device (such as a smartphone or tablet) if you agree. Cookies contain information that is transferred to your computer's hard drive. Information might be about you, your preferences or your device and cookies are generally used to help our site work for you as it should. Information does not necessarily personally identify you, but can improve your website browsing experience. Cookies are not viruses and they cannot replicate themselves or spread to other devices or networks.

We use the following cookies:

1. Strictly necessary cookies

These are cookies that are required for the operation of our website and cannot be switched off. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart (only applicable where our website contains an ecommerce function) or make use of e-billing services. These cookies do not store personally identifiable information.

2. Analytical/performance cookies

These cookies allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily and identifying popular and least popular pages contained on the site. Information collected is anonymous and visitors cannot be personally identified.

This website may use Google Analytics which is one of the most widespread and trusted analytics solutions on the web, helping us to understand how you use the site and ways that we can improve your experience. These cookies may track activity such as how long you spend on the site and the pages that you visit so that we can continue to produce engaging content. These cookies may track activity such as the buttons you click and the pages you view.

From time to time we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features, cookies may be used to ensure that you receive a consistent experience in using the site whilst ensuring that we understand which optimisations our users appreciate the most.

3. Functionality cookies

These are used to recognise you when you return to our website and enhance functionality and personalisation. This enables us or third party providers to personalise content for you and remember your preferences (for example, your choice of language or region).

4. Targeting cookies

These cookies record your visit to our website, the pages you have visited and the links you have followed and are often set through websites by advertising partners (where advertising is implemented on the site). We will use this information to make our website and the advertising displayed on it, if featured, more relevant to your interests. These cookies do not store personally identifiable information and are based on your browser and internet device.

5. Social media cookies

These cookies are set by social media services added to our website which enable you to share content from our website with your networks. They can track your browser across other websites and create a profile of your interests, enhancing your profile on their site or contributing to the data they hold for various purposes, as well as helping our website to display content and messages relevant to you.

This site may offer newsletter or email subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribed/unsubscribed users.

From time to time we offer user surveys and questionnaires to provide you with interesting insights, helpful tools or to understand our user base more accurately. These surveys may use cookies to remember who has already taken part in a survey or to provide you with accurate results after you change pages.

When you submit data to us through a form such as those found on contact pages or comment forms, cookies may be set to remember your user details for future correspondence.

In order to provide you with a positive user experience on this website, we provide the functionality to set your preferences for how this site runs when you use it. We need to set cookies so that this information can be recalled.

Cookies set by third parties

We have no control over third party cookies and we cannot accept any liability for the third party’s compliance with its legal obligations.

Some cookies may be implemented by third parties located in the US. If you agree to these cookies, you consent to the transfer of your data to the US according to Article 49(1) of the EU General Data Protection Regulation. The US third party may not provide levels of protection equivalent to protection levels in the EU, EEA, Switzerland or UK. Persons in the EU may not have effective legal remedies against access to data by US authorities.

Disabling cookies

If you do not agree to the storage of cookies set by this website, you can prevent the setting of cookies by adjusting the settings on your browser.

Be aware that disabling cookies will affect the functionality and features of this and many other websites that you visit.

You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

If you require further information or wish to query the cookies we use on this site prior to your use of it, please contact us via our website. This Cookie Policy is updated periodically.

VAT & Payment Information.

Do I have to pay VAT on my order?

The prices we quote will show the order price, the VAT amount and the total payable.

VAT will be added at the standard rate.

Products exempt from VAT

A number of products are VAT zero-rated. If VAT zero-rated, you will not be charged VAT as a rate of 0% is applied.

We will not charge VAT on the following print products:

• Saddle-stitched brochures and booklets

• Perfect or wire-bound documents, such as books or booklets

• Leaflets and flyers (flat or folded) where:

• the paper size is A4 or smaller

• print quantity is 50 or more

• the paper weight is 250gsm or less, and the paper is unlaminated

PLEASE NOTE:

Where you place an order for any of the above products and VAT is not zero-rated, we will supply a separate VAT invoice, charging VAT at the standard rate, to complete your order.

More information on zero-rated products and where VAT may be charged at the standard rate:

Books, brochures and booklets. These are defined as anything of substantial reading matter bound between covers of a thicker material.

‘Perfect-bound’ books and documents are those with pages glued to the spine.

‘Saddle-stitched’ booklets and documents are those with pages stapled or held together with fine thread at the spine.

Zero-rated books and booklets may be printed, typed, photocopied or handwritten, and include loose-leaf books, amendments to loose-leaf books and bound collections of letters.

Stationery such as diaries and address books, books of technical plans and collection albums are not zero-rated.

Brochures, pamphlets and leaflets are defined as multiple sheets of paper, fastened or folded together. Pages do not necessarily need to be bound, and content may contain advertising material or be informative.

Single-sheet folded brochures are zero-rated provided they contain a substantial amount of informative text.

To be zero-rated, leaflets must be:

• A single sheet of paper (flat or folded)

• No bigger than A4 finished (may be A2 flat, but folded to A4 or smaller)

• Designed for short-term use – the material shouldn’t be intended to be kept by the recipient

• Printed on low paper stock of 250gsm or less, with unlaminated paper and no other finishes which create a longer-lasting product

• Supplied in minimum quantity of 50 to allow for mass distribution

• Designed to be held by hand and not for general display

• Supplied as a single print order, not as part of a larger bundle

• Designed to inform only – if your leaflet contains a voucher or special offer which enables them to receive something with the leaflet, VAT is applied at standard rate (e.g. “10% off with this leaflet”)

Leaflets containing forms to be completed, detached and returned will be zero-rated provided the form to be detached is no larger than 25% of the total size of the leaflet.

How and when do I pay?

Payment is taken at order stage and after approval of proof.

We accept payments via Stripe and by on-line bank payment.

We do not offer credit facilities.